A website’s contact page is one of the most important pages on your site. It’s the place where potential clients, customers, or partners can get in touch with you. Therefore, it’s crucial to make sure your contact page includes all the necessary information and features. In this article, we’ll discuss eight features your website contact page should have to make sure you’re providing a good user experience for your website visitors.
1. A Clear and Simple Contact Form
The first and most important feature your website contact page should have is a clear and simple contact form. The contact form should be easy to find on the page and should have a clean and simple design. Make sure to include all the necessary fields, such as name, email address, and message. You can also include additional fields such as subject and phone number if necessary.
2. Multiple Contact Options
While a contact form is essential, it’s also important to provide your visitors with multiple ways to get in touch with you. In addition to the contact form, consider including your phone number, email address, and social media profiles. This gives visitors the option to contact you in the way that’s most convenient for them.
3. Clear and Visible Call-to-Action
Make sure your contact page has a clear and visible call-to-action. The call-to-action should prompt visitors to contact you, such as “Get in touch” or “Contact us today.” The call-to-action should be prominent and placed above the fold, so visitors don’t have to scroll to find it.
4. Business Hours
If you have set business hours, make sure to include them on your contact page. This will let visitors know when they can expect a response from you. If you’re available 24/7, make sure to mention that as well.
5. Location Information
If you have a physical location, make sure to include your address on your contact page. This is especially important for local businesses that want to attract customers in their area. You can also include a map or directions to your location.
6. FAQ Section
Including a frequently asked questions (FAQ) section on your contact page can help visitors find answers to common questions without having to contact you directly. This can also help reduce the number of support requests you receive.
7. Thank You Page
After a visitor submits a contact form, it’s important to show them a confirmation message. This can be done by redirecting them to a thank you page or by displaying a message on the contact page. The message should thank the visitor for their inquiry and let them know when they can expect a response from you.